Warranty, Exchange, and Return Policy
At The Growing Sofa, we stand by the quality of our products with a Lifetime Warranty to ensure long-term satisfaction and peace of mind.
How to File a Warranty Claim
If you believe your product qualifies for a warranty claim as described below, please contact us:
Phone: +1 (561)-879-8972
Email: support@thegrowingsofa.com
Our customer service team will be happy to guide you through the next steps to resolve any issues with your product.
We offer a 100-day trial so you can experience the comfort and quality of our sofas at home. If you’re not completely satisfied, you may return it within this period.
To initiate a return, please email support@thegrowingsofa.com with your order number and a request to return the item. Once approved, we will guide you through the return process.
The product must be in its original condition, and return shipping costs are the customer’s responsibility. Refunds will be processed within 7 business days after inspection.
Our Lifetime Warranty covers manufacturing defects and workmanship issues. If you experience a problem covered by our policy, you are eligible for a free exchange within 30 days.
What is Covered?
- Manufacturing defects
- Workmanship issues
What is Not Covered?
- Damage caused by misuse, accidents, pets, or improper cleaning
- Normal wear and tear from daily use
If you have waterproofed the product, warranty coverage for manufacturing defects still applies, but The Growing Sofa is not responsible for waterproofing costs.
We are committed to providing a secure and seamless shopping experience. Every purchase is backed by:
- Secure online transactions with encrypted payments
- Reliable delivery with real-time tracking
- Dedicated customer support available for any assistance
If you have any concerns about your order, feel free to contact support@thegrowingsofa.com.
To keep your sofa looking fresh, follow these simple care guidelines:
- Daily Cleaning – Use a vacuum cleaner with an upholstery nozzle to remove dust.
- Spill Management – Quickly use a dry cloth to absorb excess liquid.
- Stain Removal – Use water and neutral soap; gently dab instead of rubbing.
- Sunlight Protection – Avoid prolonged exposure to direct sunlight to prevent fading.
- Deep Cleaning – Since our sofas don’t have removable covers, we recommend hiring a professional cleaner for best results.
Following these steps will extend the life and beauty of your sofa.
We are committed to ensuring your complete satisfaction with The Growing Sofa products and providing excellent customer service every step of the way.
If you have any questions, concerns, or need assistance, don’t hesitate to reach out to us.
Email: support@thegrowingsofa.com
Number:+1 (561)-879-8972
Thank you for trusting our brand—we look forward to serving you with excellence