Overview

Return and Exchange Period

100-Day Return Window: You have up to 100 days from the date of purchase to return or exchange your product.

Eligibility: To be eligible for a return or exchange, the product must be unused, in the same condition that you received it.

Conditions for Returns and Exchanges Product Condition:

The item must be unused, in the same condition as received. No Damage or Misuse: Products showing signs of use, damage, or alterations not due to our error may not be accepted. Proof of Purchase: A receipt or proof of purchase is required to process the return or exchange. Non-returnable Items: Certain items may be exempt from return, such as perishable products, gift cards, or downloadable software.

Return and Exchange Policy

Return and Exchange Period 100-day Period: You have up to 100 days from the date of purchase to return or exchange your product.

Exchanges Defective or Damaged Products:

If the item is defective or damaged due to our error, we will replace it. Please contact us at support@thegrowingsofa.com for assistance. Exchange for a Different Product: If you wish to exchange the item for another, please inform us of the new product during contact. Price differences may apply.

Return and Exchange Process Contact Us:

Reach out to us by email at Support@thegrowingsofa.com , providing the order number and the reason for the return. Return Authorization: You will receive a Return Merchandise Authorization (RMA) number and instructions on how to return the item. Shipping the Product: The return shipping cost is the customer's responsibility. We recommend using a tracking service or purchasing shipping insurance. Inspection and Approval: After receiving the item, we will inspect it and notify you of the approval or rejection of the return or exchange. Processing Time: Approved refunds will be processed within 7 business days and credited to the original payment method.

Refunds Refund Amount:

You will be refunded the amount paid for the product. Original shipping costs are non-refundable. Partial Refunds: Products that are not in their original condition, damaged, or missing parts (not related to our error) may receive a partial refund.

Delays or Issues with Refunds If you have not received your refund, first check your bank account. Contact your credit card issuer, as it may take some time for the refund to be officially processed. If the issue persists, contact us at support@thegrowingsofa.com.

Return Shipping Costs The return shipping cost is the customer’s responsibility. Original shipping costs are non-refundable.

Exceptions Promotional Items:

Only regular-priced products can be refunded. Promotional items are final sale and not eligible for a refund.

Custom Orders:

Custom items cannot be returned or exchanged unless they are defective or damaged.

International Returns Duties and Taxes:

Customs charges and taxes are the customer's responsibility.

Customer Support If you have any questions about returns, exchanges, or refunds, please contact us:

Email: support@thegrowingsofa.com

Documentation:

Ensure that you correctly fill out the customs paperwork to avoid delays or extra fees.

Late or Missing Refunds

• Processing Time: If you haven’t received a refund yet, first check your bank account again.
• Contact Your Bank: Then contact your credit card company; it may take some time before your refund is officially posted.
• Further Assistance: If you’ve done all of this and still have not received your refund, please contact us at customer-care@thegrowingsofa.digital.

Return Shipping Costs

• Customer Responsibility: You are responsible for paying for your own shipping costs when returning an item.
• Non-Refundable Shipping Costs: Original shipping costs are non-refundable.

Exceptions

• Sale Items: Only regular-priced items may be refunded; sale items are final sale and cannot be refunded.
• Custom Orders: Customized or personalized items cannot be returned or exchanged unless they arrive damaged or defective.

International Returns

• Customs and Duties: For international returns, any customs duties, taxes, or fees incurred are the responsibility of the customer.
• Documentation: Ensure all necessary customs documentation is correctly filled out to avoid delays or additional charges.

Customer Support

If you have any questions or concerns regarding your shipment, returns, or exchanges, please do not hesitate to contact us:

Email: info@thegrowingsofa.com

Address: 1300 SW 10th St, Building A Suite 6, Delray Beach, FL 33444

⁠Customer Service Hours: 9 am - 5 pm

Additional Information

• Order Cancellation: Orders can be canceled within 24 hours of placement. After this period, we cannot guarantee cancellation as the order may have already been processed.
• Multiple Shipments: If your order contains multiple items, they may be shipped separately to expedite delivery.
• Shipping Insurance: All shipments are insured against loss or damage during transit at no additional cost to you.

Consent

By placing an order with The Growing Sofa, you agree to this Returns, and Exchange Policy.

Policy Updates

We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated revision date.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.