Returns and Cancellations
To initiate the return process, contact us at [phone number], and our after-sales support team will assist you in scheduling the product pickup and proceeding with a full refund.
You can request the cancellation of your order at any time before the product is shipped. After shipment, cancellation can only be made after receiving the product and within the 100-Days trial period.
You may request the cancellation of your order at any time before the product is shipped. Once the product has been shipped, cancellation can only be made after it has been received and within the 100-Days trial period.
Warranty Policy
All products come with a 7-Month manufacturer's warranty.
The warranty covers manufacturing defects and issues related to product quality.
In case of issues covered by the warranty, contact us at [phone number], and our support team will guide you through the next steps.
If the issue is not covered by the warranty, our team will be available to offer alternative solutions or technical assistance as needed.
The Growing Sofa Cleaning Policy
We recommend using a vacuum cleaner with an upholstery nozzle to regularly remove dust.
In case of spills, remove the excess with a dry cloth. For stains, use a mild mixture of water and neutral soap, applying it gently with light dabs.
No, our sofas do not have removable covers. We recommend avoiding machine washing and, if necessary, seeking a specialized cleaning service.
Avoid exposing the sofa directly to intense sunlight to prevent fading. Placing curtains or blinds can help protect the fabric.